Navigating Potential Conflict of Interest in Coaching at Sage Publishing

Background

During an ongoing coaching engagement with a Senior Manager at Sage Publishing, I was approached to coach another employee from the same team who reported directly to my existing client. Recognizing the potential for a conflict of interest in coaching individuals within the same reporting line, I took deliberate steps to ensure ethical practice and maintain the integrity of the coaching relationships.

Approach

• Comprehensive Conflict Assessment: I began by evaluating the organizational structure and the specific dynamics between the Senior Manager and the prospective client. Understanding their direct reporting relationship highlighted the need for careful consideration to prevent any ethical dilemmas or breaches of confidentiality.

• Transparent Disclosure and Informed Consent: I initiated an open dialogue with the Senior Manager, informing them of the coaching request from their direct report. I emphasized the importance of confidentiality and assured them that the content of each coaching engagement would remain separate and private. Similarly, I discussed the situation with the prospective client, clarifying the boundaries and confidentiality of our sessions. Both parties provided informed consent to proceed, acknowledging the measures in place to manage potential conflicts.

• Establishment of Clear Boundaries: To maintain the integrity of both coaching relationships, I established explicit boundaries, including:

  • Ensuring that no confidential information would be shared between sessions.​

  • Avoiding discussions about one another during individual coaching sessions.

  • Focusing on each client's personal development goals without influence from their professional relationship.​

• Regular Monitoring and Open Communication: Throughout the coaching engagements, I remained vigilant for any emerging conflicts of interest. Regular check-ins with both clients allowed me to address any concerns promptly and adjust our approach as necessary to uphold ethical standards.

• Engagement in Professional Supervision: To further ensure the appropriateness of managing dual relationships within the same team, I sought guidance from my professional supervisor. This reflective practice provided additional insights and affirmed that the steps taken aligned with ethical coaching practices.

Outcome

By implementing these measures, I successfully navigated the complexities of coaching multiple individuals within the same team at Sage Publishing. Each client received unbiased and confidential support tailored to their individual development needs, reinforcing trust in the coaching process and upholding the highest standards of professional integrity.

Engagements are anonymised to protect individuals and organisations. Detailed references are available upon request.